5 edition of Managing Services found in the catalog.
by McGraw-Hill Companies
Written in English
|The Physical Object|
|Number of Pages||443|
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Frederic W. Gluck former managing director, McKinsey & Company Important reading -- not just for managing partners, but for new associates. Tom Peters author/co-author of In Search of Excellence, Thriving on Chaos, and Liberation Management The professional service firm is the best model for tomorrow's organization in any industry.
When it comes to understanding these firms, David Maister Cited by: Apr 07, · Managing The Professional Service Firm - Kindle edition by David H. Maister. Download it once and read it on your Kindle device, PC, phones or tablets.
Use features like bookmarks, note taking and highlighting while reading Managing The Professional Service Firm/5(85). This was one of best business management books I have ever read so far. Although based on research articles published mainly back in the ss, it is a priceless collection of well-structured thoughts on how to manage people, clients and organisation of a company providing professional services (such as law practice, accounting, management consulting, custom software development /5.
Includes two case studies illustrating the challenges, technologies and solutions involved with real-world service management.
This book gives telecommunications/data engineers, operators and service providers as well as students and academics an in-depth understanding of the issues involved in implementing and managing new value-added services.
Integrating all the management strategies and issues, such as recruitment, organisational performance, government policies and consumer needs, and placing these strategies into the context of the health industry, this second edition has been updated to include many more short case studies from the local region.
Suitable both for students of health service management and practising health 5/5(2). Nov 21, · Thankfully, Scott Berkun’s book is here to help. Berkun spent over a decade as a PM for big tech companies and draws on his extensive experience throughout the book.
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An Overview of Managing Organizational Change in Public Services Part II: Leadership, Management and Strategies for Organizational Change in Public Services 2.
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Theories Explaining the Growth of Services 9 Overview of the Book 13 Summary 14 Endnotes 14 2 THE NATURE OF SERVICES AND Is Such a Challenge in Services Managing Demand Managing Supply Summary He has taught courses in operations management, supply chain management, service operations management.
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Fiscal Service A-Z Index. This A–Z Index lists all Fiscal Service content. You can also view just the Programs & Services. key theme of this book OM2 Chapter 1: Goods, Services, and Operations Management 5 What Do Operations Managers Do? Some of the key activities that operations managers do include • Translating market knowledge of customers to design and manage goods, services and processes.Project Management JumpStart is an easy-to-read project management book written in a friendly, conversational tone.
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